Privacy Policy

1. Who We Are

Tutorily ("we", "us", "our") is an online English tutoring service. Our website is located at https://tutorily.io. We are committed to protecting your personal data and respecting your privacy rights under applicable data protection laws, including the GDPR (for EU/UK users) and the PDPA (for Thailand users).

2. Information We Collect

We collect the following types of personal information:

• Information you provide: Name, email address, phone number, WhatsApp number, Telegram username, country, course preferences, English level, goals, schedule preferences, budget, and any additional information you share in the enrolment form or via email.
• Technical information: IP address, browser type, device type, operating system, pages visited, and referral source (collected automatically via analytics tools).
• Communication data: Records of emails, messages, and session notes between you and our tutors or support team.

3. How We Use Your Information

We use your data to:

• Process your enrolment and match you with a suitable tutor.
• Schedule and deliver live tutoring sessions via Zoom or Google Meet.
• Send payment links, session reminders, and progress reports.
• Improve our services, website, and user experience.
• Respond to your inquiries and provide customer support.
• Comply with legal obligations.

4. Legal Basis for Processing

We process your personal data based on:

• Consent: When you submit the enrolment form or contact us.
• Contract: To deliver the tutoring services you request.
• Legitimate interests: To improve our services and prevent fraud.

5. Data Sharing

We do not sell your personal data. We may share limited information with:

• Tutors: Your name, level, goals, and schedule to deliver sessions.
• Service providers: Zoom, Google Meet, email services, payment processors (PayPal, Payoneer, Stripe), and analytics tools.
• Legal authorities: When required by law or to protect our rights.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. If you request deletion, we will erase your data within 30 days, unless we are legally required to retain it longer.

7. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data.
• Object to or restrict certain processing.
• Request a copy of your data in a portable format.
• Withdraw consent at any time.

To exercise these rights, contact us at hello@tutorily.io.

8. International Data Transfers

Your data may be processed in countries outside your own, including Thailand, Turkey, and the United States. We ensure appropriate safeguards (such as Standard Contractual Clauses) are in place for any cross-border transfers.

9. Cookies

We use essential cookies for site functionality and analytics cookies (Google Analytics) to understand how visitors use our site. You can manage cookie preferences through your browser settings.

10. Children's Privacy

Our services are available to learners aged 6 and above. For users under 16, we require consent from a parent or legal guardian. We take extra care to protect children's personal data.

11. Changes to This Policy

We may update this policy from time to time. The latest version will always be posted at https://tutorily.io/privacy with an updated "Last updated" date.

12. Contact Us

If you have questions about this policy or your data, please contact us at:

• Email: hello@tutorily.io
• Website: https://tutorily.io